WHAT YOU NEED TO KNOW BEFORE YOU BOOK OR ORDER FROM US

Waiting to Order
  • Safety is our #1 priority.  If we do not feel safe at your event or venue, we will communicate this to all coordinators and partners to cancel our service or decline the opportunity to vend.  Your preorder or delivery request will then be canceled.

  • We accept all major debit and credit cards, including Apple Pay and mobile pay.

  • We submit flyers with links and QR codes for pre-ordering by the first day of the week of the event, unless it is a major event or party.  For large events and bookings, we create a separate pre-ordering link weeks in advance.  

  • For parking and parking logistics, we request cones or a marker.

  • Parking and vehicle specs. Our vehicle is 18 feet long and 10.5 feet high.  Any hanging overheads must be factored into parking. 

  • We do play soca music from our truck.  If you prefer we not play music, please let us know in advance. If there is a noise ordinance or if you feel the music will impact your residents, please let us know in advance. 

  • If we have mechanical issues, your order may be delayed or the event may be cancelled.

  • Patience is not just a virtue, its a sign of respect.  If you cannot wait for your food, it is best to let us know in advance, so we may serve other patrons in a timely manner. 

  • Preorders vs. Walk Ups vs. Delivery.  We offer all options, however if we are backlogged with preorders, we cannot accept walk ups and delivery may be severely impacted. We do our best to communicate to the client if we are backlogged.  

  • Preorders made on the day of an event may not be fulfilled. Preordering early allows us to know how much food to provide. It is likely we might run out of food if we do not know how much to bring.

  • Delivery Platforms.  If your driver does not pick up your food, they will usually re-route it to the next driver.  If this persists and your food is not retrieved, you have the option to pick up your food on your own terms. However, we will cancel the order with the delivery platform and request you pay in person to prevent additional issues with third party vendors. 

  • A food truck is like any other vehicle.  If something goes wrong, we may have to cancel or we might be delayed, which may backlog preorders.  We do our best to communicate issues in a timely manner.  

  • No person is more important than another.  No one can "move up the line" or jump the line. We fulfill orders as they come in.

  • If we anticipate traffic, inclement weather, or severe delays (e.g., parking logistic challenges), we may have to cancel an event or your order may be delayed.  Lateness means all orders (especially preorders) will be backlogged.

  • We strive to make our customers happy.  We want to make your event as pleasant as possible. This is our goal, however there are situations outside of our control which may impact our service.  If there is anything we can do to make your experience better, please do not hesitate to let us know.